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Due to the nature of our product and for hygiene reasons all products must be returned in its original/unopened packaging.


We will not refund any goods that have been opened or worn. Items must be returned with seal intact. For returns based on unwanted items; you must return within 14 days of receiving the item. 


In the unusual event that you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.


Prior to making any returns. You must first contact for further details. All returns take up to 14 working days to be processed by our returns department from the date received.


Please note Cassie Lashes are handmade therefore each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair by our employees.


To complete your return, we require a receipt or proof of purchase.

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